Assessing Your Financial and Insurance Needs
During your pre-transplant evaluation process, our financial coordinators and social workers will sit down with you and your family to get a clear picture of your financial situation and begin creating your strategy. They'll help you understand the cost of transplant surgery, what's covered and guide you toward any resources you may need to help you pay for what's not. They'll also work directly with your insurance company to find answers to common insurance questions like:
- Is transplantation a covered procedure?
- Are there minimums, maximums or exclusions regarding transplant, rehabilitation (in- and outpatient) and home health?
- Is there a lifetime maximum on the policy?
- Is rehabilitation covered?
- Are post-transplant tests covered?
- Are immunosuppressant drugs covered?
- Are there caps on generic versus brand names, and what will the associated costs be?
Our financial coordinators and social workers will stay in close contact with you and your insurance company throughout the transplant process.
Navigating Patient Housing and Travel Expenses
If you're traveling more than 35 miles for treatment, you and your family may be eligible to stay at the Bartch Transplant House, a private home right here on our Orlando campus that offers affordable housing for transplant and living donor patients and their families. Learn more
Finding More Financial Help
Take heart. There are people and organizations working day and night to help people like you get the care they need. From charitable organizations and advocacy groups, to fundraising startups and more.
American Transplant Foundation
UNOS Financial Resources Directory
National Transplant Assistance Fund
Questions? Your Transplant Financial Coordinator is just a phone call away.
Your Transplant Financial Coordinators
Main line | 407-303-2474
Gladys Franco | Financial Coordinator, Lung Program 407-303-2544
Adelyn Lambo | Financial Coordinator, Heart and VAD Programs 407-303-5862
Kelsey Dorn | Financial Coordinator, Liver Program 407-303-2526
Erica Ishak | Finance Manager, Kidney, Pancreas, Living Donor Programs 407-303-2592
For general Billing and Financial Information, click here.